IT Support Specialist- FS Poly with Security Clearance
Company: Dunhill Professional Search
Location: Redmond
Posted on: May 3, 2024
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Job Description:
Job Details This position is to support Microsoft and Client!
Active Clearance required : TS/SCI w/ Full scopeThere are currently
multiple shifts (Day, swing, night) and levels avaialble! (IT
Support I and II)Serve as a part of the incident management team in
a 24X7 Microsoft Azure environmentCandidate will diagnose, mitigate
and/or escalate system issues to maintain a high level of
system/platform availabilityCandidate will serve as a part of the
Live Site work stream and will require an understanding of core
Windows Azure components and tools to diagnose issuesDuties and
Responsibilities--- Responds to incident tickets in a 24x7
operational environment to meet SLA objectives.--- Troubleshoots
system issues using diagnostic tools like netmom, windbg, and
custom application tools.--- Reviews system logs to identify and
mitigate system issues.--- Leverage knowledge base to help
troubleshoot, identify and resolve systems issues.--- Update
knowledge base troubleshooting guides and lessons learned as
required.--- Document incident fixes and make recommendations to
engineering team for system improvements for consideration in
future releases.--- Document system issues resulting in system
outages and coordinate change though change management process.---
Support collaboration across operations, development teams and
external partners.--- Support "tiger team" calls to streamline
knowledge sharing and timely resolution of system issues.---
Monitor solution performance according to client specification and
SLAs, escalate as needed.--- Other supporting duties, as
directed.--- Willingness to work overtime and varying hours as
requiredMinimum Qualifications--- BS in Computer Science or other
technical discipline is preferred.--- 1+ years of operations
experience providing application infrastructure support; 1 year
performing system administrator support Clearance Requirement---
TS/SCI with Full Scope Poly required.
Other Job Specific Skills--- Experience with system administration
support tools such as Windows/Linux--- Experience supporting a 24x7
cloud based environment.--- Strong interpersonal skills--- Strong
oral and written communication skills--- Experience in supporting
Cloud based environment and tools such as Azure/AWS--- Experience
analyzing, troubleshooting, and providing solutions for technical
issues--- Ability to problem solve and collaborate with team
members--- Strong organizational and multi-tasking skills--- Strong
in technical communications with both technical and non-technical
peers--- Able to maintain professionalism under pressure--- Strong
customer focus #CJPOST
Keywords: Dunhill Professional Search, Sammamish , IT Support Specialist- FS Poly with Security Clearance, Other , Redmond, Washington
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